Greetings. Instead of our normal monthly newsletter this month, I chose to write to you about changes at Rose Computers in 2011, and tell you about our plans for 2012. I want our newsletter to be useful to you, the reader, and not a marketing tactic. I have found the articles supplied to us somewhat limited, and vow to you to increase the detail and value of the information presented in 2012.

Rose Computer Holiday Hours: Closed Monday 12/26 and Closed Monday 1/2

We will be closed as listed above to celebrate life with our family and friends. We wish you all Happy Holidays and time with your friends and family. Please contact Dave as soon as possible if you need support coverage on either of these two days.

2011 was a year of growth at Rose Computers. We added Dave Miles, a Microsoft Certified Systems Engineer to our team of engineers, and grew our business and client base significantly. We became a VITL preferred Technology Service Provider and added numerous medical offices to our managed service client base. We began offering Managed Print Services, and now offer Multi-Function print/scan/fax devices to our clients. We grew our cloud services by over 200%. We implemented numerous standard operating procedures and best practices for client protection and service delivery.

Our theme and commitment to you for 2012 will be to do more with less. We will bring you more value without more charges. We continue to enhance our tools and technology used to deliver service and IT support. We continue to evaluate and test new technologies to offer and utilize “best of breed” products to you, our clients. As we continue to grow our client base and staff, Rose Computers is committed to providing the same immediate or near immediate response you have come to expect.

While some of you may already have seen some of the items below, here are some key things to watch for in 2012:

• Formalized, regularly scheduled Quarterly Business Reviews at no cost to you.
• New enhanced newsletter with more detailed and interesting information.
• Enhancement to our website with FAQ and tips to help you maximize the benefit of our Managed Service Platform and other technologies.
• New, faster, secure remote access to your data with new technologies.
• More preventative maintenance on your desktop and notebooks delivered seamlessly though our platform and scripting tools.
• Superior Business Continuity offerings with faster recovery times than ever before.
• Cloud based off-site Business Continuity protection with options for virtualization in the cloud.
• Superior Email archive and retention offerings.
• Cost Plus agreements for purchases saving you money on hardware and software.
• New incentives for simplified “Fully Managed” Service terms.
• Continued/enhanced Referral program offering you credits and discounts for bringing us clients.
• Customer Focus Marketing: Opportunity to feature your company in ads and on our website.
• New Green Computing tools. Tools and techniques to save power and demonstrate the savings to you and your firm.

Thanks again for your support. I/we welcome your feedback on how we can improve. You should have received our 2012 calendar by now. If you have not, please email me at drose@rosects.com and I will get one sent out to you right away.

Best Regards.

Dave, and the team at Rose Computers.

It is inevitable to have to upgrade any kind of software sooner or later. This is now true for Windows XP, as Microsoft has announced a discontinuation of support for the operating system in 2014. Microsoft recommends upgrading to the newer Windows 7 OS, which is something worth considering as early as now.

Part of using any sort of software is the inevitable need to upgrade. Most if not all software needs to either be replaced and upgraded as the demands of the market entail more efficient processing of the various data and information a business handles.

Such is the case with Windows XP. While many continue to use this proven straightforward operating system, Microsoft has decided to stop support by the year 2014. Microsoft further recommends upgrading to its latest OS, Windows 7, in order for users to continue to receive OS support.

While there are some lines of business applications that have not been upgraded to work with Windows 7, most have — and there are alternative approaches. Also, your business needs the security and protection that only a current, up-to-date operating system can provide.

We understand that changing your OS will entail some expense, including new licenses, hardware, and some training. Fortunately, these things are designed to help you operate more efficiently and increase your productivity in the long run. But such change will take time, and if you are interested in starting to plan for an upgrade now, we’ll be happy to sit down with you and develop an upgrade process that meets your specific needs.

Many SMBs are unaware that hackers are finding online banking transactions to be profitable and easy targets for cyber-attacks because of several weaknesses in the security systems not only of both organizations, but also in the authentication protocols between them.

In a recent attack, cyber-thieves managed to get away with $63,000 after they exploited vulnerabilities in the online payroll system of a small business with its bank.

First, the crooks managed to infiltrate the company’s system through a piece of malware called the Zeus Trojan. This gave them access to the company’s data, including the password and username used in transacting with the company’s bank. The thieves then created several new ghost employees and created payroll accounts for them, which they sent to the bank and authenticated using the company controller’s username and password. And to cover their tracks, the hackers erased the confirmation emails regarding the transaction.

This incident highlights the need for better security systems in both the business and their bank – as security experts cite online banking transactions as one of the favorite targets of cyber-criminals. Cyber-attacks such as this one exploit weaknesses in many existing systems that rely on very simple and automated authentication procedures to confirm transactions.

A direct threat to your business finances is not something to be taken lightly. You not only need to review your current online banking system, but also the current security protocols you have installed, since hackers and cyber-criminals are constantly updating Trojans and other malware to adapt to changing IT protection systems.

This issue should also remind you to be proactive in dealing with possible malware. Beyond our slogan “never click here”, take the initiative and contact Rose CTS support if you receive pop up notifications or symptoms that may point to malware activity. Early detection is key to prevention, and your AV solution can only do so much to protect you. Want to learn more? Give us a call and reference this article.

References:
Sold a Lemon in Internet Banking
Cybercrooks Drive Away With $63,000 from Car Dealership

With the King street dock underwater, Rose Computers brought a server from King Street back to our office and re-routed VPN traffic the keep the Ferries computerized system running smoothly.

The system was fully functional within two hours of picking up the server. The photo shows Rose Computer’s engineers, Mike Balon and Tom Anderson transporting the server by boat from the King street dock.

Rose Computers will have a display booth at the Vermont Business and Industry Expo this year. Presented at the Sheraton Hotel and Conference Center, the Expo is Vermont’s largest business to business trade show.

For information and registration click HERE.

Rose Computers will be in the center of the first floor Expo area in booth 41. Stop by and visit us if you make the event!

Internet security is an issue not to be taken lightly. As an increasing number of businesses use the web for more efficient operations, there is also more risk of being affected by malware and viruses. But thanks to initiatives such as WebBlaze and BitBlaze from Professor Dawn Song, developers are better equipped to make more effective IT security systems.

If you think hackers are the only ones doing their research to release newer and scarier viruses and malware on the web, think again. It is comforting to know that there are also very capable people doing what they can to make the internet a safer place – like Professor Dawn Song, associate professor at the University of California at Berkeley and MacArthur Foundation fellow.

In a nutshell, Professor Song has been looking at different ways to make the internet experience more secure. Her two initiatives – WebBlaze and BitBlaze – are aimed toward developers who want to create better and much more secure programs and applications.

WebBlaze is a compilation of different strategies from Song and other like minds who tackle different problems and solutions in all sorts of platforms, and BitBlaze is an analysis tool for malicious software. While we won’t go into too much detail (it involves very complicated math), the gist is that Song and her colleagues are drawing up some very solid solutions to constantly evolving security issues on the web.

It’s exciting to see developments like these in the security industry. As threats continue to evolve, so does the means through which they are fought. The more we use the internet and the more the online experience becomes integral to the day-to-day operations of businesses big and small, the more important securing your data and information becomes. And because of efforts such as Professor Song’s, we can expect security programs to be much more effective and efficient as time passes.

Know more about BitBlaze and WebBlaze

Learn more about Dawn Song here

If you are looking to assess and beef up your security systems, we’d be happy to sit down with you and take a look at improvements that can make your business and your data much more secure.

One thing is clear, quality is still more important than quantity. Especially with the current economic downturn, people are downsize everything – including online social circles.

November 17, 2010 was declared by Jimmy Kimmel during his television show as “National Unfriend Day”, the opportunity for all Facebook users to declutter their Facebook pages by “unfriending” people in their friends’ lists. He claims that Facebook has been “cheapening” the idea of friendship. To many the idea was hilarious, but others are seriously considering the wisdom of unfriending.

Is Kimmel on to something here? Can unfriending benefit your online business?

Research shows that as social media gets bigger, we’re getting smaller. Brian Wong, a network marketer says it simply: “With the growth of social networking, I am finding it increasingly difficult to separate business connections and personal connections.” He says that having almost 1,000 friends on Facebook has made it difficult for him to see the feeds and updates of his “real” friends and important business partners.

Lately there is a growing trend of de-scaling on the internet. People have started “pruning” their social lives online. For example, the popular Farmville app lost 30 million players this year, and people are beginning to realize that conversations and comments are more important than a huge number of blog hits.

So how can de-scaling and unfriending help your business? The drive to be more intimate can benefit your business by allowing you to form a tighter circle of customers, more successfully establishing you as a preferred channel for consumption.

Luckily, there are tools that can help you descale your social networks:

1. Path – Offers small-scale communities where people feel more comfortable sharing personal information. It controls who can view your information and does not include features that make your content viral.
2. Letter.ly – A subscription-based newsletter for bloggers who feel that public posts decrease the quality of conversations. This newsletter opens discussion only to people who pay, or who are privately invited to read a blog post.
3. GroupMe – A texting app which limits your group text participants to only 14, to ensure that meaningful dialogues take place.

What about the flip side of unfriending and descaling? While you’re considering who to eliminate from your social circles, your contacts are likely doing the same. Here are some tips to help you make their cuts:

1.       Be selective in your communications.
Of course, your product is important – to you. But not every little detail is as important to your audience. Be sure to focus on key features and benefits from your audience’s perspective.

2.       Stay on topic.
Always give relevant communications to your customers, and never rant or badmouth competitors. This is a sure way to lose customers.

3.       Provide value.
In addition to talking about your product or service, find ways to provide value to your circle of friends. Understand topics and pain points important to them, and provide valuable information and advice to help them succeed. You’ll soon come to be considered as a valuable resource to your contacts – one that they want to keep in their online social groups.

One thing is clear: quality is still more important than quantity, especially in the current economic downturn when people are downsizing everything. Start “pruning” your social network – and take steps to avoid being pruned – and you’ll reap the benefits of having a tight circle of loyal friends and customers.

These days, more and more people are on the go, and many of them bring their work with them. While connecting to public and open-access Wi-Fi hotspots is indeed convenient, using open networks also pose risks that endanger your security.

While connecting to public and open-access Wi-Fi hotspots is indeed convenient, using open networks also poses risks that endanger your security. The open nature that allows anyone to use the connection also enables unscrupulous people to gain access to your private information. The whole act of stealing information from people who are using public Wi-Fi networks is called ‘sidejacking’.

There are applications such as Firesheep, for example, that provide an easy-to-use platform that others can exploit to spy and harvest personal, sensitive information from you. And since Firesheep is a Mozilla Firefox plug in, virtually anyone can download and use it to sidejack people on the same network.

You can’t be too cautious with your personal and business data these days, so you always need to have the proper laptop configuration and security infrastructure to protect your system, especially when you frequently avail of open and public networks. To know more about this, please feel free to give us a call and we’ll be happy to draw up some security options that meet your specific needs.

It seems that even the most innocuous machines in the workplace can serve as a security threat to companies. According to this report from CBS News, many office copiers save the images they copy on a dedicated hard disk installed inside them. This means that everything from mundane memos to your most sensitive information such as financial statements and contracts are stored – and could potentially extracted.

So the next time you dispose of a copy machine, if you’re not sure what’s stored on it and how to get it off – give us a call to help out.

To see the news report, watch this video.

Users beware of ransomware: malicious software that extorts money from users in exchange for freeing the user’s computer or data. One particularly nasty version was recently discovered by researchers at CA which came bundled with a software download called uFast Download Manager. The malware blocks Internet access for users until they pay the publisher a fee via SMS. Users who download the software are immediately infected, seeing a message posted in Russian demanding a ransom under the guise of activating the uFast Download Manager application. To keep your computer environment safe, always be wary of downloading suspicious free software on the Internet. If you need help or are unsure, please contact us first so we can help!